Return Policy

At Maranz Distillery, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to address your concerns. Please review the following guidelines to understand our return process:

Eligibility:
To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. We cannot accept returns for items that have been opened, used, or damaged after delivery. Additionally, certain products may be exempt from returns due to hygiene or safety reasons.

Initiating a Return:
If you wish to return an eligible item, please contact our customer service team within 14 days of receiving your order. You can reach us via email or phone to request a return authorization and receive further instructions on the return process.

Return Authorization:
Upon approval of your return request, we will provide you with a return authorization (RA) number and detailed instructions on how to proceed. Please ensure that the item is securely packaged to prevent damage during transit.

Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely. We cannot be held liable for returns that are lost or damaged in transit.

Refund Processing:
Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return meets our eligibility criteria, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your financial institution.

Non-Refundable Items:
Certain items are non-refundable and cannot be returned. These may include gift cards, promotional items, or customized products. We will clearly indicate any non-refundable items at the time of purchase.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to expedite the resolution process.

Exchanges:
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item.

Policy Updates:
Maranz Distillery reserves the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be reflected on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance. We are here to ensure that your shopping experience with Maranz Distillery is enjoyable and hassle-free. Thank you for choosing us for your spirits and beverage needs.