• 10 Wole Ariyo, Lekki, Lagos - Nigeria

Shipping Policy

At Maranz Distillery, we are committed to providing a seamless and reliable shipping experience for our customers. Below is an outline of our comprehensive shipping policy:

Shipping Methods:
We offer various shipping methods to accommodate the diverse needs of our customers. These methods include standard shipping, expedited shipping, and international shipping. The shipping method available to you will depend on your location and the products in your order.

Processing Time:
Once an order is placed, our team works diligently to process and prepare it for shipment. Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time:
Shipping times vary depending on the shipping method selected and the destination of the package. Standard shipping within the domestic region usually takes 3-5 business days, while expedited shipping may arrive within 1-2 business days. International shipping times vary depending on the destination country and customs clearance procedures.

Shipping Rates:
Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination address. Customers have the option to view shipping rates and select their preferred shipping method during the checkout process. We may offer free shipping promotions for orders that meet specified criteria.

Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your package and estimate its arrival date. You can track your order directly on our website or through the designated shipping carrier's website.

Shipping Restrictions:
Some products may be subject to shipping restrictions based on regulatory requirements or destination limitations. It is the responsibility of the customer to ensure compliance with any applicable laws or regulations regarding the shipment of alcohol-based products.

Shipping Address:
Customers are responsible for providing accurate and complete shipping addresses at the time of order placement. We cannot be held liable for delays or delivery issues resulting from incorrect or incomplete address information.

Delivery Attempts:
In the event that a delivery attempt is unsuccessful, the shipping carrier may leave a notification or attempt re-delivery. It is the customer's responsibility to coordinate with the shipping carrier to ensure successful delivery of the package.

Damaged or Missing Shipments:
If your order arrives damaged or if any items are missing, please contact our customer service team immediately. We will work swiftly to resolve the issue and arrange for a replacement or refund as necessary.

Shipping Policy Updates:
Maranz Distillery reserves the right to update or modify this shipping policy at any time without prior notice. Any changes to the policy will be reflected on our website.

By placing an order with Maranz Distillery, you agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance. We appreciate your business and look forward to serving you.